Wayfinding & Indoor Navigation
Helping Veterans Find Their Way to Care
VA medical centers are among the most complex healthcare campuses in the country. Minuteman Technology Services delivers purpose-built wayfinding solutions that reduce confusion, minimize missed appointments, and get Veterans to care faster.
Winner! Patient Experience Innovation -
Guiding Veterans to a Better Healthcare Experience
The VA Southern Nevada Healthcare System received national recognition in 2024 for exceptional innovation in Veterans experience — awarded on the strength of MTS' wayfinding deployment.
VA campuses are hard to navigate, and the stakes are high
Many VA medical centers are sprawling, multi-building campuses built over decades, with confusing layouts, poor signage, and limited digital guidance. For Veterans managing physical limitations, cognitive stress, or unfamiliar environments, navigating these facilities independently is a real barrier to care.
Complex, legacy campuses
Large VA facilities often span multiple buildings and floors with layouts that were not designed with intuitive patient flow in mind.
Missed appointments
No-shows and late arrivals driven by wayfinding failure strain staffing, reduce access to care, and erode Veterans' trust in the VA.
High-need patient population
Veterans may navigate with mobility limitations, TBI, PTSD, or simply unfamiliarity, conditions that make wayfinding challenges more acute.
Generic solutions don't fit
Commercial wayfinding tools are designed for retail environments, not the unique operational needs of VA healthcare facilities.
State-of-the-art wayfinding, built for VA facilities, trusted by Veterans
MTS delivers end-to-end indoor and campus navigation systems specifically configured for VA facilities. From initial site assessment through deployment and long-term sustainment, we manage every phase of implementation.
Our solutions integrate seamlessly with existing VA infrastructure and provide turn-by-turn navigation accessible on kiosks, mobile devices, and the web.
Wayfinding kiosk at the North Las Vegas VA Medical Center
Indoor navigation
Step-by-step directions for clinics, appointments, and services. Location-aware real-time blue dot navigation.
VA systems integration
Designed to work within the VA's IT environment and operational requirements, including integrations with existing VA tools for Veterans.
Accessible for all Veterans
ADA and 508 compliant design, large-format displays, and mobility-aware routing built in from the start.
Full lifecycle support
MTS manages hardware, software, training, support, and ongoing sustainment, not just installation.
Multi-channel delivery
Available on kiosks, mobile devices, and digital signage displays throughout the facility.
Real-time map updates
Clinic moves, temporary closures, and construction changes are made with no system downtime.
MTS is the proven implementation partner for VA
MTS brings more than a decade of experience navigating the specific procurement, operational, and cultural requirements of VA medical centers. Our Veteran-led team has successfully deployed technology solutions in every VA Medical Center.
Watch how Ralph H. Johnson VA Medical Center in Charleston uses the Wayfinding App to improve Veteran experience.
01
Deep VA-specific expertise
MTS has worked in VA facilities nationwide. We understand the regulatory environment, the IT constraints, and the operational realities that make VA implementations different from commercial healthcare.
03
End-to-end lifecycle support
We don't hand off after deployment. MTS manages the full implementation and support lifecycle: assessment, configuration, training, and long-term sustainment.
02
Verified SDVOSB - mission aligned
Founded by Veterans, MTS holds SDVOSB verification, qualifying for SDVOSB sole-source and set-aside awards. Our mission and the VA's mission are the same: better care for those who served.
04
Nationwide deployment capabilities
With a distributed workforce and local field support teams, MTS can serve VA facilities across the country with consistent quality and responsiveness.
Frequently asked questions
What wayfinding solutions are available for VA Medical Centers?
MTS delivers a full suite of indoor navigation tools designed specifically for VA healthcare environments: interactive kiosks, mobile app, digital signage, and a web-based digital map. All components are integrated into a single platform and configured to meet VA IT and operational requirements.
How does an indoor navigation system integrate with existing VA tools?
MTS' wayfinding platform is designed to work within the VA's existing IT environment. It integrates with VA tools to support appointment check-in and travel claim submission from the same interface — reducing friction for Veterans and minimizing the need for staff assistance during the visit.
Can MTS support a wayfinding deployment at any VA facility nationwide?
Yes. MTS has a distributed workforce with field support capabilities across the country. We conduct a full facility assessment at each site, map patient journeys specific to that campus, perform installation, training, and activation, as well as ongoing sustainment to ensure the system remains accurate and functional well beyond initial deployment.
What contract vehicles can be used to procure MTS wayfinding services?
MTS has received SDVOSB set-aside sole-source awards. We also have access to contract vehicles such as GSA, IHT, and SEWP. Contracting officers can contact MTS directly to discuss the most efficient acquisition pathway for their facility.
About Minuteman Technology Services
Minuteman Technology Services (MTS) is a verified Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Boston, Massachusetts. Founded by Veterans, MTS specializes in healthcare technology solutions for the U.S. Department of Veterans Affairs and other federal agencies. Learn more at minuteman-llc.com.
Ready to improve Veterans' experience at your facility?
Talk to our team about a site assessment, a demonstration, or how MTS has approached wayfinding challenges in VA facilities.